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Return Policy

Returns, Replacements, and Refunds Policy

Thank you for shopping with us! We take pride in ensuring that all our products meet high-quality standards. However, if you receive a damaged product, we are here to help. Please read the following guidelines to understand our policy for returns, replacements, and refunds.

1. Product Damage

If you receive a product that is damaged, please follow the steps below:

  • Contact Us Immediately: Notify us within 7 days of receiving the damaged product. You can reach us by support@eshansales.com or by calling +91- 8800830976 10 AM to 7 PM. Please include your order number and details about the damage.
  • Provide Images: We will require clear photos of the damaged product and packaging to assess the issue. Please email these photos to support@eshansales.com with a brief description of the problem.

2. Return or Replacement

Upon receiving your request, we will:

  • Review Your Request: We will review the evidence provided and determine whether a replacement is appropriate.
  • Arrange a Return: If a return is necessary, we will provide you with instructions for returning the damaged item. 
  • Send a Replacement: Once the returned item is received and inspected, we will send a replacement at no additional cost to you.

3. Refunds

If a replacement is not feasible, 

  • Refund Process: After receiving the damaged product and confirming the issue, we will process a full refund to your original method of payment. This typically takes 4-7 business days.
  • Policy Changes: This policy is subject to change. Any updates will be posted on this page.

    Order Cancellation Policy

    We understand that sometimes plans change and you may need to cancel an order. Here’s everything you need to know about our order cancellation policy:

    1. Cancellation Requests

    • Eligibility for Cancellation: You can cancel your order within 2 hours from the time of purchase. After this period, we may not be able to process your cancellation request.
    • How to Cancel: To request an order cancellation, please contact us immediately at support@eshansales.com or call +91- 8800830976. Provide your order number and any relevant details to help us process your request quickly.

If you have any questions or need further assistance, please don’t hesitate to contact us. We are here to ensure your satisfaction and to make your shopping experience as smooth as possible.

Contact Us:

  • Email: support@eshansales.com
  • Phone: +91- 8800830976